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| If I purchase the download version and then my computer has a hard drive failure, can I download again? |
Yes, you can download the software again and enter the key you received at the time of original purchase. If you haven't kept this, get in touch with us and we can re-issue it to you. |
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| I have an earlier version of Custodian - can I transfer my data or will I need to key it all in again? |
Custodian 3 has a Migrate program within it - you can use this to tansfer data from version II but not version I. You may be able to export data from version I and import it into version 3. |
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| I already have Custodian II - I seem to remember there is a discount for upgrading to version 3? |
We used to have an upgrade price but since re-packaging and re-pricing the product last winter, the price is now such that we cannot offer an upgrade price. |
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| Are there free updates to Custodian 3? |
Yes, when you purchase the software, you will be given a registration number and login to use in the Members Page - you can access the Custodian Forum (other users) and keep up to date with free downloads from there. |
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| I have a trial program of Custodian 3 from a cover CD - can I upgrade this to the full version? |
If your trial program has space to input a registered name and key (in the About box from the Help menu) then yes, you can. However, it may not be the latest version, so it would be better to download the latest from the downloads page and puchase the key for this. |
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| I have a Windows Vista installed. Will Custodian 3 install and run on it? |
Custodian 3.5.4 and above will work on Windows Vista. If you have any Windows Vista related problems with Custodian, please contact us. |
